Within 30 seconds of meeting Brent, you'll decide that you like him. Brent sets the tone for our business -- kind, fair, and knowledgeable. These are the characteristics that we strive to embody at Bustard, and even when things get hectic, Brent reminds us why.
Officially, Brent's role as Vice President is broad, and he can be seen at both dealerships depending on the day! He works with two wonderful General Managers to direct Service and Sales operations at both the Waterloo and Listowel locations. But if you talk to him, you'll learn that his #1 commitment is simply to keep our customers happy by providing a warm, welcoming environment and excellent service. His belief is that if we can achieve this, all the rest will follow.
Brent is our role model in other ways as well. For instance, he coaches amateur sports and sits on various community committees -- he is the Chairman of the Board for the Listowel BIA, and a past President of KWADA (Kitchener-Waterloo Automotive Dealers Association).
Like so many of us around here, playing hockey and spending time with his family top his list of favorite activities. Depending on the weather, you might be more likely to catch him immersed in an autobiography. Australia's culture and Europe's rich history call to Brent, so these are next on his list of vacation spots.
Brent has been committed to his actual family for about twice as long as he's been committed to the Bustard family - he's been married for 19 years ("wonderful years" -- he was very specific about this!), with two great kids! Depending on how you count, there are actually up to 12 members in Brent's family -- the Ravelles are also the proud parents (guardians?) of three dogs, two birds, and a rabbit!