Service Frequently Asked Questions
What do I need to know about my warranty?
All new vehicles, as well as many used vehicles, include a warranty for unexpected repairs. It is important to understand the conditions of your warranty, including the duration and covered components. Most new vehicles come with both a basic warranty, and a powertrain warranty. The basic warranty covers virtually every component of your vehicle, while the powertrain warranty usually covers the engine, transmission, and drive axles and related components. Warranties are usually good for either a specific time period or a set number of kilometers, whichever comes first. Basic maintenance is typically a requirement of any warranty, and not having your vehicle properly maintained according to manufacturer's specifications may void your warranty. Many vehicles have an anti-corrosion warranty that lasts even longer than the powertrain warranty. As well, some manufacturers offer roadside assistance for a limited time. Consult your vehicle's maintenance guide for warranty information, or speak to your Sales Representative or Service Advisor here at Bustard Chrysler in Waterloo if you have any questions regarding your warranty.
Are all used vehicles still covered under the factory warranty?
Warranties are usually transferable, meaning that your vehicle, regardless of whether or not you were the initial owner, will maintain its factory warranty as long as it is within its mileage and duration caps. Check your vehicle maintenance guide to determine your vehicle's needs.
How do I maintain my vehicle's warranty?
In order to maintain your vehicle warranty, it is important to perform required services at proper intervals and to have your vehicle checked by a factory authorized technician if something goes wrong. Having your vehicle maintenance performed by a non-authorized factory technician can potentially void your warranty. Check your vehicle maintenance guide for more information on required service intervals. Pay attention to your vehicle's,check engine, light, if it comes on, your vehicle likely needs to be serviced. When it comes time for your vehicle to be serviced, do not hesitate to contact the Service Department at Bustard Chrysler in Waterloo.
Will a warranty cover all expenses?
Warranties generally cover the parts and labor costs associated with fixing unexpected repairs, but the responsibility for maintenance is placed on the customer. Depending on the manufacturer, certain repairs may or may not be covered. Check your vehicle's maintenance guide, or contact your Service Advisor at Bustard Chrysler's Service Department to find out what expenses are, and what expenses aren't, covered by your vehicle's factory warranty.
How often should I change my engine oil?
Having your engine's oil and filter changed is one of the most vital vehicle maintenances steps you can take. Oil minimizes engine friction and prevents the motor from seizing. Typically, new cars require oil changes every 5,000-15,000 kms, depending on whether the engine requires synthetic or conventional oil. If you aren't sure how often your oil needs to be changed, check out your vehicle's maintenance guide. Once it comes time to get your oil changed, don't hesitate to contact the Service Department at Bustard Chrysler in Waterloo to book your appointment.
How often should I change my coolant fluid?
During extreme temperatures, water and antifreeze prevent your vehicle's engine from overheating and freezing. How often you should have your system flushed and your coolant replaced varies greatly depending on the manufacturer. Some manufacturers promise long lasting antifreeze that will last past 100, 000 kms, but it's a good practice to have your system flushed and coolant replaced every 30,000 to 40,000 kms. Consult your vehicle's maintenance guide to find out exactly how often this needs to be done, and when it comes time to book your appointment, be sure to contact the Service Department here at Bustard Chrysler in Waterloo!
How often should I change my spark plugs?
The older your vehicle is, the more often you will have to have your spark plugs adjusted or replaced. Today's manufacturers promise approximately 100, 000 kms before a tune up is require that includes changing the spark plugs. However, it is not a bad idea to have your plugs checked at 50,000 to 60,000 kms. Consult your vehicle's maintenance guide to find out exactly how often your spark plugs need to be changed, and when it comes time to book your appointment, be sure to contact the Service Department here at Bustard Chrysler in Waterloo!
How often should I change my air filter?
How often you need to have your air filter changed depends on filter quality, the type of vehicle, and the environment in which you drive. Travelling on dirt roads will clog your filter faster than travelling on paved highways. If you live in an area that is heavily polluted your filter will likely experience a shorter life. Check your vehicle's maintenance guide to find out how often your air filter will need to be changed. Once that time comes, do not hesitate to contact the Service Department here at Bustard Chrysler in Waterloo to book your appointment.
How often does my battery need to be changed?
How often you'll need to change your vehicle's battery will depend on the type of vehicle, type of battery, and the climate in which you drive. If you live in an extremely cold region, you may need a more powerful battery for cold starting, or a block heated. When rechargeable batteries lose their charge, they may never reach full potential again. You can have your battery checked here at Bustard Chrysler's Service Department, and we can order replacement batteries for every make and model if needed.
How often should my hoses and belt be inspected?
It is important to have all hoses, belts, and other connections under your hood inspected when you take your car in for scheduled maintenance, in order to ensure everything is in god shape and properly attached. During the winter months, it is especially important to have your hoses and belts double checked as cold temperatures can cause the rubber to shrink and crack. When you take your vehicle in for maintenance here in the Service Department at Bustard Chrysler Waterloo, we would be happy to inspect under your vehicle's hood to ensure everything is in order.
How often should I change my windshield wipers?
It is important to have your windshield wipers changed regularly in order to ensure good visibility, especially if you drive in an icy, snowy climate. You may need to replace the blade or the entire wiper unit depending on your vehicle. Different types of wipers may perform better in various conditions. If you are unsure which wipers will be best for your vehicle and driving conditions, do not hesitate to contact the Parts Department here at Bustard Chrysler in Waterloo.
How often do I need to change my tires?
The life of a tire is determined by the type of vehicle, type of tire, and your personal driving style. Many tires last anywhere from 30, 000 to 70, 000 kilometers, however if you drive aggressively you may wear out your tires in as little as 15, 000 kilometers. Depending on how you want your vehicle to look and perform, you may require different types of tires. Check your vehicle's maintenance guide to determine the needs of your individual vehicle, and do not hesitate to contact the Parts Department here at Bustard Chrysler in Waterloo if you have any questions.
How can I determine which tires will be best for my vehicle?
Different types of tires are required during different seasons. Most new vehicles come equipped with all season tires, though some are equipped with performance summer tires. Given that Waterloo and the surrounding areas experience some very fierce winters, it is in your best interest to invest in a set of snow tires to ensure your safety in bad weather. Snow tires provide added security and protect both you and your investment during the snowy season. No tires are perfect for all conditions, so it is important to contact your Parts Advisor here at Bustard Chrysler in Waterloo in order to determine which snow tires will be best for you. If your budget allows, it is also a good idea to purchase a set of steel wheels on which to mount your snow tires. This will prolong the life of your tires as well as saving the time it takes to mount and balance your tires on your existing rims. Bustard Chrysler in Waterloo can help you with all your tire needs, regardless of which make and model you drive. Don't hesitate to contact us with your questions or to book an appointment to have new tires installed on your vehicle.
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Bustard Chrysler Waterloo is located in Waterloo, Ontario and also serves Kitchener, Cambridge, Guelph, Brantford, Hamilton, Elmira, Milton, Burlington, St. Catharines and all of Southwestern Ontario.