Here at Bustard Chrysler in Waterloo, we are committed to ensuring that you have a safe vehicle to drive. We understand that, in precarious times like these, safety comes first. We also understand that having a safely operating vehicle is VITAL to our customers and community - from those in the farming community who sustain us, the nurses and emergency workers who protect us, the phone and internet repairmen who connect us, the plumbers and electricians who keep our homes safe and comfortable, and delivery drivers who supply our most-needed items, to the mothers and fathers with children and pets to feed. We are here to keep you and your vehicle safe, and keep our communities running as smoothly as they can during this difficult time.

As you are likely aware, automotive dealerships were given the green light to open to the public beginning Tuesday, May 19, 2020, as part of Phase 1 of Ontario's Re-Opening Plan. As such, Bustard Chrysler has resumed normal hours of operation. We are cautiously optimistic and we are doing everything we can to prevent the spread of COVID-19.

Here at Bustard Chrysler we do not take our responsibility to our customers and employees lightly. We will continue to adhere to the strict standards laid forth by public health authorities and industry stakeholders. We know your vehicle is essential, and we are here to help you keep moving forward.

If you are in the market for a new vehicle and considering our dealership, we strongly advise that you first use our wide array of online tools to do everything from Appraising Your Trade to Applying for Financing, or submitting an inquiry to our Sales team who are committed to responding to all inquiries promptly. Learn more about the benefits of shopping online with Bustard Chrysler here.

While we are open to walk in traffic, we would prefer that you book your sales or service appointment ahead of time, or call in for curbside parts pickup.

Contact information for each respective department is below:

Sales: (519) 884-5888
Service: (519) 884-9570
Parts: (519) 884-5886
Detailing: (519) 884-5868


Visiting our store for your Sales or Service Appointment is going to be a little bit different moving forward, and subject to change regularly. Out of an abundance of caution, Bustard Chrysler Waterloo will be taking the following additional steps to reduce the potential spread and impact of COVID-19 on our customers and staff, including, but not limited to:

✔ Employees have been advised not to report to work if they are experiencing any known symptoms of COVID-19, including fever, tiredness, shortness of breath/difficulty breathing, dry cough, and/or sore throat. We also ask that customers refrain from booking an appointment if they are exhibiting any of the aforementioned symptoms, in order to ensure the safety of fellow customers and our employees. Customers booking a Sales or Service Appointment will be advised not to visit the dealership if they are exhibiting any symptoms associated with COVID-19. 
✔ The number of employees and customers within our Sales, Service, and office areas will be limited to ensure we can maintain a 2-meter physical distance at all times.
✔ The number of customers permitted in our store, or waiting areas, at any time will be limited to ensure we can maintain a 2-meter physical distance at all times.
✔ We have deployed hand sanitizer throughout the store and have multiple handwash stations available for both employees and customers.
✔ The store is cleaned continuously through the day. Washrooms, break areas, high touch point areas such as light switches, door handles, banisters, tables, telephones, computer accessories, etc., will be cleaned regularly throughout the day. Each employee has access to the materials needed to sanitize their work stations regularly throughout the day and are committed to doing so regularly. 
✔ We have applied accepted physical distancing measures to avoid any direct contact between individuals (handshakes, hugs, etc.) and the required 2-meter distances will be enforced in customer areas with markings and/or Plexiglas.
Walk-in customers will be permitted to enter the store, however it is preferred that you book an appointment, or order your auto parts ahead of time for curbside pickup. This will minimize your wait times, in the event our store is at capacity.
✔ When you arrive for your Service Appointment, please park your vehicle in our lot and proceed to our Service Entrance. There is a lock box available outside the door which you can place your keys in, or visit the table inside our entrance to drop off your keys. 
✔ All vehicles in for a service appointment will be sanitized upon arrival, and prior to pick up, by staff wearing PPE. The key, as well as interior and exterior door handle, vehicle's push-start, touchscreen, steering wheel, shift knobs, e-brake lever, and other critical high-touch touch points immediately in order to protect our staff and fellow customers.
✔ All Automotive Service Technicians are to wear latex gloves while working on, and in, customer vehicles. Staff will also be sanitizing your key, as well as your interior and exterior door handle, vehicle's push-start, touchscreen, steering wheel, shift knobs, e-brake lever, and other critical high-touch touch points in order to reduce the chances for transmission.
✔ We apologize for any inconvenience, but to ensure the safety of our shuttle drivers, you, and fellow customers, we have cancelled our Shuttle Service indefinitely. Valet Service (Service Pickup & Delivery) is available, subject to availability. Please contact Dean Scott at (519) 884-9570, ext. 243, or email dscott@bustard.com. We apologize for the inconvenience; however, only a limited number of customers will be permitted to wait in-store per the provincial limitations on gatherings of more than 5 people.
✔ If you require an auto part, please call our Parts Department at (519) 884-5886 anytime Monday through Friday between the hours of 8:00 AM and 3:00 PM and we would be happy to assist you in obtaining the required Parts in a timely fashion. We prefer that Parts be paid for over the phone prior to pick up. Unfortunately, our Parts delivery service is suspended at this time. We are pleased to offer Curbside Pickup to both individual customers and wholesale vendors. Speak with our Parts Specialists for more information. If you have an emergency and require Parts delivery, we can work with you.
✔ Please be aware that we will be maintaining a record of all customers and staff in the store at any given time in order to support provincial contact tracing guidelines. Please make sure to check in upon entry to our store.
✔ We ask that all customers with a Sales or Service appointment either wash your hands or apply sanitizer before entering our store. This will also be required after test driving a vehicle.
✔ At this time, we regret to inform you that Sales Specialists will be unable to join customers on test drives in order to ensure we maintain a safe physical distance.
✔ All test drive vehicles will be sanitized after every customer visit. The key, as well as interior and exterior door handle, vehicle's push-start, touchscreen, steering wheel, shift knobs, e-brake lever, and other critical high-touch touch points immediately in order to protect our staff and fellow customers. We will be keeping digital records of vehicle disinfection.
✔ We have added Plexiglas barriers to all customer-facing desks to ensure the safety of both our customers and employees.

✔ All employees involved in the evaluation of a trade appraisal will wear PPE (gloves and face mask) throughout the process and observe proper handwashing protocols immediately following the trade evaluation. Trade in vehicles will be left idle and locked for 48 hours prior to being disinfected, cleaned, and detailed, prior to going on the lot for sale.
✔ Delivery of your new vehicle will be completed here at Bustard Chrysler, except during extenuating circumstances. Please speak with our Sales Team if you require remote delivery. Your new vehicle will be fully sanitized, including the steering wheel, gearshift, touchscreen, seatbelt buckles, accessories, door and trunk handles, before we provide you with the keys to your new vehicle (which will also be disinfected). During the delivery process, your Sales Specialist will be sure to maintain a 2 meter distance from you. Unfortunately, at this time, we will not be able to physically enter the vehicle and review technical and other features with you, however our staff are happy to provide a full demonstration of the vehicle's features virtually (IE. Online video, FaceTime, etc.)!
✔ PPE (masks and gloves) are available for all staff and customers who would like to wear them, and will be a requirement of staff for specific tasks, IE. Appraisals, disinfecting vehicles, etc.). Sales Representatives will gladly wear PPE during their interactions with customers if so desired by either party.

If you are feeling ill, please stay home. Please do not hesitate to contact us at (519) 884-5888 for more information as to what we are doing to support our staff and customers and ensure their health and safety is the first priority. We appreciate your cooperation with the above procedures. We are committed to upholding these processes and doing everything we can to ensure the safety and good health of our employees and customers. We know having a safe and reliable vehicle is essential for you and your family, and our Sales and Service Departments are here for you. Please note, the situation is fluid and changing every day, and we appreciate your patience and understanding as we adapt to rapidly changing circumstances

Stay safe and healthy, we WILL get through this!


To keep yourself and your loved ones safe, here are some basic hygiene measures as recommended by the WHO (World Health Organization):
✔ Wash your hands regularly with antibacterial soap and water, not just after using the washroom. If you do not have access to soap and a sink, use alcohol-based hand rub and rub it into your hands well (it is recommended you rub it in for 30-60 seconds - far longer than we thought!)
✔ Wash your hands before you eat, or at the bare minimum, use an alcohol-based rub. 
✔ Keep your cell phone clean.
✔ Maintain social distancing and stay 1-2 meters (3-6 feet) away from others, particularly those who are coughing or sneezing. 
✔ Avoid touching your eyes, nose, and mouth. 
✔ Practice good respiratory hygiene. 
✔ Get into the habit of coughing and sneezing into your elbow as opposed to your hands. 
✔ If you have a cough, fever, or difficulty breathing, seek medical attention early. If you think you have COVID-19, call Telehealth at 1 (866) 797-0000. 

NOTE: The above does not constitute medical advice, but is based on WHO recommendations.