Visiting our store for your Sales or Service Appointment, or to pick up Automotive Parts, is going to be a little bit different moving forward, and subject to change regularly. Out of an abundance of caution, Bustard Chrysler Waterloo will be taking the following additional steps to reduce the potential spread and impact of COVID-19 on our customers and staff, including, but not limited to:
✔ Automotive dealers and repair shops have been designated Essential Services here in Ontario. We are pleased to announce that our store is open during the current Provincial Shutdown with limitations and restrictions in place. Appointments are required in order to visit our dealership and we are operating at 25% capacity in accordance with provincial regulations.
In accordance with the Waterloo Region Face Covering By-law, which requires the wearing of masks in enclosed retail public spaces, all employees will be required to wear a face covering in all public spaces within our dealership. We ask that all customers visiting our store respect this bylaw, and we are happy to provide disposable masks for those who do not have one, or have forgotten theirs. The by-law exempts children under 5, and those who are unable to wear a face covering due to a medical condition or disability. We do understand and respect that not everyone is able to wear a mask for medical reasons. For more information on the Region of Waterloo Face Covering By-law, please visit their website
✔ Employees will not be permitted to report to work if they are experiencing any known symptoms of COVID-19, including fever, tiredness, shortness of breath/difficulty breathing, dry cough, and/or sore throat, and will be required to promptly visit a testing facility in order to be tested for COVID-19. Employees will not be permitted to return to work until documentation of negative test results is provided. In the event an employee tests positive, he/she will not be permitted to return to work until they can provide documentation of a negative test.
✔ All Customers will be screened at the time of appointment booking, and prior to entering our store. This includes a COVID screening questionnaire as well as a temperature check. Customers booking a Sales or Service Appointment will be advised not to visit the dealership if they are exhibiting any symptoms associated with COVID-19.
✔ The number of employees and customers within our Sales, Service, and office areas will be limited to ensure we can maintain a 2-meter physical distance at all times.
✔ Customers will not be permitted to wait for service appointments in the store unless the service waiting area has been pre-booked. We kindly ask that you please exit our store after dropping your vehicle off for service.
✔ Hand sanitizer is available throughout the store and have multiple handwash stations available for both employees and customers.
✔ The store is cleaned continuously through the day. Washrooms, break areas, high touch point areas such as light switches, door handles, banisters, tables, telephones, computer accessories, etc., will be cleaned regularly throughout the day. Each employee has access to the materials needed to sanitize their work stations throughout the day and are committed to doing so regularly.
✔ We have applied accepted physical distancing measures to avoid any direct contact between individuals (handshakes, hugs, etc.) and the required 2-meter distances will be enforced in customer areas with markings and/or Plexiglas.
We offer several Service Appointment Drop Off options for your convenience and safety. Please visit our Service Center
to learn more.
✔ All vehicles in for a service appointment will be sanitized upon arrival, and prior to pick up, by staff wearing PPE. The key, as well as interior and exterior door handle, vehicle's push-start, touchscreen, steering wheel, shift knobs, e-brake lever, and other critical high-touch touch points immediately in order to protect our staff and fellow customers.
✔ All Automotive Service Technicians are to wear latex gloves while working on, and in, customer vehicles. Staff will also be sanitizing your key, as well as your interior and exterior door handle, vehicle's push-start, touchscreen, steering wheel, shift knobs, e-brake lever, and other critical high-touch touch points in order to reduce the chances for transmission.
✔ If you require an auto part, please call our Parts Department at (519) 884-5886 anytime Monday through Friday between the hours of 8:00 AM and 5:00 PM and we would be happy to assist you in obtaining the required Parts in a timely fashion. We prefer that Parts be paid for over the phone prior to pick up. Parts delivery is subject to limited availability. We are pleased to offer Curbside Pickup to both individual customers and wholesale vendors. Speak with our Parts Specialists for more information.
✔ Please be aware that we will be maintaining a record of all customers and staff in the store at any given time in order to support provincial contact tracing guidelines. Please make sure to check in upon entry to our store.
✔ Test drives will be permitted and are a maximum of ten minutes. At this time, we regret to inform you that Sales Specialists will be unable to join customers on test drives in order to ensure we maintain a safe physical distance. We require a copy of your driver's license prior to test drive, and a maximum of two people is permitted inside the vehicle at a time. Test drives will be unaccompanied at this time. All test drive vehicles will be sanitized after every customer visit. The key, as well as interior and exterior door handle, vehicle's push-start, touchscreen, steering wheel, shift knobs, e-brake lever, and other critical high-touch touch points immediately in order to protect our staff and fellow customers. We will be keeping digital records of vehicle disinfection.
✔ We have added Plexiglas barriers to all customer-facing desks to ensure the safety of both our customers and employees.
✔ All employees involved in the evaluation of a trade appraisal will wear PPE (gloves and face mask) throughout the process and observe proper handwashing protocols immediately following the trade evaluation. Trade in vehicles will be left idle and locked for 48 hours prior to being disinfected, cleaned, and detailed, prior to going on the lot for sale.
✔ While we would prefer that delivery of your new vehicle be completed here at Bustard Chrysler, delivery and remote test drive options are available if you do not feel comfortable visiting our location. Please speak with our Sales Team if you require remote delivery or would like an at-home test drive. Your new vehicle will be fully sanitized, including the steering wheel, gearshift, touchscreen, seatbelt buckles, accessories, door and trunk handles, before we provide you with the keys to your new vehicle (which will also be disinfected). During the delivery process, your Sales Specialist will be sure to maintain a 2 meter distance from you. Unfortunately, at this time, we will not be able to physically enter the vehicle with you to review technical and other features with you, however our staff are happy to provide a full demonstration of the vehicle's features virtually (IE. Online video, FaceTime, etc.)!
If you are feeling ill, please stay home. Please do not hesitate to contact us at (855) 894-5567 for more information as to what we are doing to support our staff and customers and ensure their health and safety is the first priority. We appreciate your cooperation with the above procedures. We are committed to upholding these processes and doing everything we can to ensure the safety and good health of our employees and customers. We know having a safe and reliable vehicle is essential for you and your family, and our Sales and Service Departments are here for you. Please note, the situation is fluid and changing every day, and we appreciate your patience and understanding as we adapt to rapidly changing circumstances
Stay safe and healthy, we WILL get through this!