Here at Bustard Chrysler in Waterloo, we are committed to ensuring that you have a safe vehicle to drive. We understand that, in precarious times like these, safety comes first. We also understand that having a safely operating vehicle is VITAL to our customers and community - from those in the farming community who sustain us, the nurses and emergency workers who protect us, the phone and internet repairmen who connect us, the plumbers and electricians who keep our homes safe and comfortable, and delivery drivers who supply our most-needed items, to the mothers and fathers with children and pets to feed. We are here to keep you and your vehicle safe, and keep our communities running as smoothly as they can during this difficult time.
Appointments are not required in order to enter the store, however we do advise booking an appointment ahead of time in order to avoid wait times. Masks are required inside the building, and we encourage you to wear your mask outside anytime you interact with our staff. Our store hours will remain the same. We are cautiously optimistic and we are doing everything we can to prevent the spread of COVID-19.
Here at Bustard Chrysler we do not take our responsibility to our customers and employees lightly. We will continue to adhere to the strict standards laid forth by public health authorities and industry stakeholders. We know your vehicle is essential, and we are here to help you keep moving forward.
Contact information for each respective department is below:
Sales: (855) 894-5567
Service: (519) 884-9570
Parts: (519) 884-5886
Detailing: (519) 884-5868
Visiting our store for Sales, Service, Detailing, or to pick up Automotive Parts, is going to be a little bit different moving forward, and subject to change regularly. Out of an abundance of caution, Bustard Chrysler Waterloo will be taking the following additional steps to reduce the potential spread and impact of COVID-19 on our customers and staff, including, but not limited to:
In accordance with the Waterloo Region Face Covering By-law, which requires the wearing of masks in enclosed retail public spaces, all employees will be required to wear a face covering in all public spaces within our dealership. We ask that all customers visiting our store respect this bylaw, and we are happy to provide disposable masks for those who do not have one, or have forgotten theirs. The by-law exempts children under 5, and those who are unable to wear a face covering due to a medical condition or disability. We do understand and respect that not everyone is able to wear a mask for medical reasons. For more information on the Region of Waterloo Face Covering By-law, please visit their website
✔ Employees will not be permitted to report to work if they are experiencing any known symptoms of COVID-19, including fever, tiredness, shortness of breath/difficulty breathing, dry cough, and/or sore throat, and will be required to promptly visit a testing facility in order to be tested for COVID-19. Employees will not be permitted to return to work until documentation of negative test results is provided. In the event an employee tests positive, he/she will not be permitted to return to work until they can provide documentation of a negative test.
✔ The number of employees and customers within our Sales, Service, and office areas will be limited to ensure we can maintain a 2-meter physical distance at all times.
✔ We have applied accepted physical distancing measures to avoid any direct contact between individuals (handshakes, hugs, etc.) and the required 2-meter distances will be enforced in customer areas with markings and/or Plexiglas.
We offer several Service Appointment Drop Off options for your convenience and safety. Please visit our Service Center
to learn more.
✔ All vehicles in for a service appointment will be sanitized upon arrival, and prior to pick up, by staff wearing PPE. The key, as well as interior and exterior door handle, vehicle's push-start, touchscreen, steering wheel, shift knobs, e-brake lever, and other critical high-touch touch points immediately in order to protect our staff and fellow customers.
✔ Please be aware that we will be maintaining a record of all customers and staff in the store at any given time in order to support provincial contact tracing guidelines. Please make sure to check in upon entry to our store.
If you are feeling ill, please stay home. Please do not hesitate to contact us at (855) 894-5567 for more information as to what we are doing to support our staff and customers and ensure their health and safety is the first priority. We appreciate your cooperation with the above procedures. We are committed to upholding these processes and doing everything we can to ensure the safety and good health of our employees and customers. We know having a safe and reliable vehicle is essential for you and your family, and our Sales and Service Departments are here for you. Please note, the situation is fluid and changing every day, and we appreciate your patience and understanding as we adapt to rapidly changing circumstances
Stay safe and healthy, we WILL get through this!